Covid-19 FAQ - Money worries
I am struggling or expect to have difficulties in making my monthly payments
We will always do everything we can to support you through times of difficulty and have a range of options we can explore with you. If you are unable to find answers to your questions in these pages, please call 0800 052 0520 to speak to one of our advisers. Please be aware that you may experience longer than usual wait times whilst our servicing team deals with the high number of calls we are currently experiencing.
In response to the Coronavirus outbreak we are also offering payment holidays and payment holiday extensions. Please see the Payment Holidays section for further information and how to apply.
My job may be effected by Coronavirus
We are here to help you with your loan and useful information is provided in these pages. If you unable to find the detail you require, please call 0800 052 0520 where one of our advisers will be able to help you. Please be aware that you may experience longer than usual wait times whilst our servicing team deals with the high number of calls we are currently experiencing. In addition please read our Payment Holiday section.
The government has launched a number of schemes to help employed and self employed workers affected by the Coronavirus. The following link will take you to the government website and will explain what financial support is available for you. Click on the section headed Employment and Financial support or Businesses and other organisations www.gov.uk/coronavirus
Other help and support
Please see the links below which are available to offer free debt advice
Money Advice Service
Money Advice Mortgage Payment Holiday Calculator
National Debt Line
What is the Financial Conduct Authority doing?
We are following guidelines published by the FCA and other industry bodies. Details of the FCA guidance can be found here: www.fca.org.uk/consuers/mortgages-coronavirus-consumers