Welcome to Elderbridge

For any queries relating to Covid-19, please refer to the link at the top of this page. If you need to speak to us, please be aware you may experience longer than usual wait times whilst our servicing team deals with the high number of calls we are currently experiencing.


Got a query about your loan?

Call us on 0800 052 0520
Monday to Friday: 9am – 5:30pm
Saturday: 9am – 1pm

For other ways to contact us please
click here

Covid-19 FAQ - Bank of England Base Rate

The Bank of England announced two emergency base rate reductions recently, will my interest rate reduce in line with this?

If your loan is on a Standard Variable Rate, or is a Base Rate Tracker then the full rate reduction will be applied to your loan. The Bank of England has reduced rates from 0.75% to 0.1%. This will take effect from April 10th and we will write to you soon with your new payment amount

When will the interest rate reduction be effective from?

The reduced interest rate will be effective from 10th April 2020, 30 days from the Bank of England's first announcement

When will my monthly payments change

We will be writing to you explaining what your new monthly payment will be and when this new payment will begin. The new lower interest rate will be applied to your loan on 10th April 2020

What do I need to do to change my payment

If you pay by Direct Debit, you don't need to do anything. We will write to you confirming any change to your monthly payment before the change is made.

If you do not pay by Direct Debit, following receipt of the letter confirming your new payment amount, you will need to make sure you change the amount you pay to us when your next payment becomes due.

If you are in a special payment arrangement, there will be no changes to this until it reaches the agreed review date.