Welcome to Elderbridge

For any queries relating to Covid-19, please refer to the link at the top of this page. If you need to speak to us, please be aware you may experience longer than usual wait times whilst our servicing team deals with the high number of calls we are currently experiencing.

Enquiries

Got a query about your loan?

Call us on 0800 052 0520
Monday to Friday: 9am – 5:30pm
Saturday: 9am – 1pm

For other ways to contact us please
click here

Contact Us

When you call us, please ensure you have your reference number to hand so we can help you with your query much quicker.

If you have a general enquiry and your account is up to date:

You can call us on 0800 052 0520
Monday to Friday: 9am – 5:30pm
Saturday: 9am – 1pm
Or you can email us at: customer.services@elderbridge.co.uk
N.B. We are unable to respond via email for security reasons.

If you are behind on your payments and you have a query:

You can call us on 0800 634 3892
Monday to Thursday: 8am to 8pm
Friday: 8am to 6pm
Saturday: 9am to 3pm
Or you can email us at: arrears.management@elderbridge.co.uk
N.B. We are unable to respond via email for security reasons.

Alternatively, you can write to us:

Elderbridge Ltd. PO BOX 908 Newport, NP20 9NX

Our fax number is:

0345 650 6217

Please ensure you write your reference number on all correspondence.